2 Day Progress through People – Team Skills

Audience

Managers and Team Leaders who want to gain further understanding of leadership issues and their importance in developing better working environments

Course Duration

2 Days

Prerequisites

None

Objectives

• To understand what a leader is and how different styles can impact the work environment
• To understand individual and team needs and to improve performance through motivation, delegation, goal setting and performance feedback
• To develop techniques for improving creativity and problem solving in the team environment
• To understand conflict handling approaches and the suitability of different techniques in different environments

Topics Covered

• Course Introduction
  • Self Introductions & Personal Objectives
  • Course Objectives
• Leadership versus Management
• Mintzberg’s Model
• Communication & Information
• Assertiveness
• Negotiation
• Motivation
• Delegation
• Team Building and Team ‘Roles’
• Handling Conflict