Workshop

Audience

Delegates who wish to develop a Structured Method for Problem Solving and Decision Making and be aware of further techniques for creativity in this process

Course Duration

1 Day

Prerequisites

None

Objectives

• To understand the overall problem solving Process
• To be able to differentiate between symptoms and causes
• To be able to apply a variety of techniques to recognise, label and identify the root cause of problems
• To be able to develop alternative solutions and use different techniques to make decisions
• To understand the importance of planning and implementing identified actions

Topics Covered

• Course Introduction
  • Self Introductions & Personal Objectives
  • Course Objectives
• Problem Solving Process Overview
• Problem Recognition
  • The Iceberg or 80/20 Rule
  • Symptom Identification
• Problem Labelling
• Problem Cause Analysis
  • Finding the Root Cause
• Solution Options
• Decision Making
• Action Planning
  • Contingency Planning
• Handling Resistance to Change